Returns & Exchanges

At Oura Scents, we want you to be completely captivated by your fragrance experience. If you are not entirely satisfied with your purchase, we offer a 30-day return policy for unused and unopened products in their original packaging.

1

Initiate Your Request

Contact our concierge team at [email protected] with your order number and the reason for your return to receive a Return Authorization.

2

Prepare Your Package

Carefully pack the items in their original, unopened aesthetic boxes and include a copy of your packing slip to ensure smooth processing.

3

Ship the Items

Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location within 7 days of receiving your authorization.

4

Receive Your Refund

Once our quality control team inspects the returned items, your refund will be processed to your original payment method within 5-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing